For orders that are cancelled after dispatch and while in transit, or rejected (in case of COD orders) shipping costs will be charged for both to & fro at actuals. For pre-paid orders same will be deducted during the refund process. All purchases are shipped from our warehouse in Kanpur, Uttar Pradesh by reputed courier agencies.
Please allow following number of days from receipt of your order:
7-14 business days for domestic delivery
14-21 business days for international delivery (PS: international deliveries maybe subject to customers duties that the customer will have to pay to recieve the package. We only charge shipping fee and not customs)
International shipments as per actuals shown on the website and customs duty have to be paid by the customer at the time of delivery.
Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbour, etc.
Duftöle takes no responsibility for goods signed by an alternative person.
Duftöle is not responsible for damage after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery. Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
Returns are easy. Contact us to initiate a return. In case you wish to know our replacement and refund policy, please email us at firstname.lastname@example.org